Returns & Exchanges
At Earthquake, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your purchase doesn't shake up your wardrobe the way you expected, we've made the resolution process seamless and simple.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
Label and Ship
Download and print your prepaid shipping label, securely attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing